Secret of Ebony
General Conditions of Sale
1. Seller Identification
Contact email: contactsecretdebene@gmail.com
2. Price
• Prices displayed are in euros (€), all taxes included (TTC).
• Delivery costs are not included in the price of the products and will be added when the order is validated.
3. Order
• Orders are made via the website.
• Once the order is validated and payment made, a confirmation email will be sent to the customer.
4. Payment
• Payments are made online via a secure system.
• Accepted payment methods: bank card, PayPal (or any other specified method).
5. Delivery
• Delivery areas: France and Europe.
• Delivery costs: A flat rate of €10 per order.
• Delivery times:
• France: 5 to 7 working days.
• Europe: 7 to 10 working days.
6. Complaints
For any complaints, the customer is invited to contact customer service at the following email address: contactsecretdebene@gmail.com.
7. Right of withdrawal
• In accordance with French law, the customer has 14 days to exercise his right of withdrawal from receipt of the order.
• Returned products must be unused, in their original packaging and in perfect condition.
• Return costs are the responsibility of the customer.
8. Reimbursement
• In the event of a validated return, the refund will be made within 14 days following receipt and verification of the returned products.